Sure enough, I was one of many of you who received a 10% off promo code with my recent Golden Ticket Promotion package. Although I was unaware of its contents up until the last possible day to enter the Golden Ticket "Redo", I emailed JewelMint's customer care to re-enter the contest and to receive my free credit. The deadline to re-enter the contest was this past Tuesday (3/27) at 11:59pm PST.
Within about 12 hours, I was contacted by one of JewelMint's customer service reps who assured me that my concerns would be forwarded to management. Additionally, a credit was immediately added to my account.
As JewelMint promised, emails are now circulating to all participants in regards to the contest and winnings! Here's what my email states:
Valued JewelMint Customer Lily,
Thank you for your continued understanding regarding our Golden Ticket promotion. We appreciate your communication and your loyalty to our brand, and we've taken your feedback into consideration. As promised, each member who submitted their order number to our Customer Care Department was re-entered into the promotion and awarded their prize according to the posted breakdown.
Your unique Golden Ticket code(s) is: ______________
To redeem your prize, please log in to your JewelMint account, and click on “MY CREDITS” in the top right corner. Click “REDEEM HERE” and enter your Golden Ticket code.
As promised, there will also be an additional gift (a special discount code), which we will send out next week, so please keep your eyes on your inbox!
We look forward to continuing to provide you with excellent customer service and an outstanding shopping experience.
JewelMint Customer Care
I'm just happy that everything has been sorted out, although I'm still not sure what will happen to those who may not have been aware of the promo's redo? I'm guessing JewelMint will take care of them one way or another.
As for what I received as my prize? I received 4 additional credits tonight, which was a very nice surprise.
What did you receive as your additional Golden Ticket Prize(s)? Are you happy with the outcome of the Golden Ticket redo? Do you think all future promos will go a lot smoother from this point forward?
xoxo, LilyIf you're new to JewelMint, click here to sign up!